Moderator: Financial Aid Guru
alexs wrote:I have the same thing going on as swimlax. notified recently that my payments were going to more than double next month because my gradual repayment has run out and "There are no other options that Citibank Offers at this time"
However just yesterday I got this email from them:
"Although you have fallen behind on your payments, we have a variety of payment plans and other options to help you. Please take a moment today and call us toll-free at one of the numbers listed below to discuss your options. We have helped many of our customers resolve their payment problems due to financial difficulties - we can do the same for you.
After I called and specifically cited this email it was like I was talking to a broken record... sorry, citi doesn't offer any sort of help anymore... FALSE ADVERTISING.... How can a company send me an email, addressed to my name, telling me they can help, then after simply obeying their email, they tell me there is nothing they can do...?
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